What Is AI Voice Ordering for Restaurants? A Complete Guide

Introduction

During the busiest time in any restaurant, staff move from table to table, to the kitchen, handles POS systems while taking orders. The main challenge is not taking multiple orders at a time; it is the repetition and doing everything correctly because even a small mistake can have a big effect on the service.

Here, an AI voice ordering system can help your business. Instead of typing manually on the screen, your staff can naturally speak while doing other work. AI voice ordering system converts speech into a structured order form.

What is AI Voice ordering?

AI voice ordering helps you to take orders efficiently; it uses speech recognition and natural language spoken instructions to arrange them in a meaningful, structured way. For Example, “table number 12, 2 butter chicken, one without cream, 1 garlic naan, 3 mango lassi”. The system understands the language, menus, quantities, and special orders, then arranges them before preparing the order for confirmation.

How does it improve POS entry?

A normal POS system is still useful, but it requires screen interactions, which may sometimes lead to many mistakes. AI voice helps staff to speak naturally and let the system know the menus, make corrections to orders, cancel orders, and send things to existing system workflows.

Key features:

• Natural language understanding
• Real-time speech-to-text
• POS and ERP integration
• Multi-language support
• Order modification and cancellation
• Analytics and reporting

Where can we use it?

AI voice system can help you in your hotels, restaurants, banquets, cafes, resorts, and clubs with multiple hospitality operations like: voice ordering, repeat orders, guest service requests, F&B requests, Event service coordination, high-volume order processing, table/venue requests, room services, etc.

EICE Voice

EICE Voice is a voice-based order management solution that helps in the hospitality business. It helps staff to take and manage orders through voice instead of manual typing, which may lead to multiple errors. Staff can speak in natural language thanks to its hospitality-focused Natural Language Understanding (NLU) engine, which understands kitchen terminology, table numbers, modifiers, and multi-item orders in real time across multiple languages. Built on top of existing POS and ERP systems, it helps take orders faster, so that staff doesn’t have to rely on manual work on screens.